Our client is one of the UK’s leading Food brands. The Food Industry is very fast paced, demanding, and constantly developing, therefore the people the company looks to join them have a great personality and the drive to exceed the customers’ expectations.
A new vacancy has arisen to join the company’s busy team, the role available is Technical Account Manager and is situated in Central Scotland – a more specific location is available on the application. The post holder will predominantly be responsible for managing the technical aspects for one customer.
? Build a strong technical relationship with the customer’s technical team to facilitate the exchange of technical information and to support the customer.
? Provide a full technical service which satisfies customer needs.
? Maintain all customer specific documentation, including QAS documents and mini specifications.
? Prepare customer specifications and liaise with the customer’s technical team to ensure that the specification is completed accurately, approved, reviewed and issued in a timely manner.
? Fully understand and communicate all customer technical requirements including Standards and Codes of Practice to all relevant people within the business.
? Co-ordinate and attend all customer technical visits to the site.
? Respond to customer complaints following their investigation by the Factory Technical Manager.
? Provide support throughout the NPD process including when there are product, ingredient and packaging changes.
? Hold regular technical and quality reviews with the Technical Manager to ensure that ongoing compliance to all customer standards are met whilst delivering continuous improvement.
? Attend and contribute to foreign body/complaint reduction meetings.
? Excellent interpersonal and communication skills (written and verbal).
? Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
? Excellent decision making and problem-solving skills.
? A passion for delivering an outstanding customer experience.
? Ability to be flexible to meet business needs.
? A passion for delivering results and the drive to exceed expectations.
? Ideally educated to a degree level or equivalent.
? Level 3 Award in Food Safety in Manufacturing.
? Level 3 Award in HACCP in Food Manufacturing.
What’s on offer?
• The opportunity to take on a role that is highly visible in a market leading company.
• From £30,000 (negotiable based on experience).
If you would like to be considered for this excellent opportunity, then please get in touch with Craig Russell ASAP. Upload your CV to apply or call me on 0131 226 5060 for more information.