Technical Account Coordinator, London

Job Description

Are you a highly organized and detail-oriented professional with experience in the food industry and a background in working for agents and brokers? Our client, a reputable food agent and broker based in London, is seeking a talented and dedicated Technical Account Coordinator to join their dynamic team.

About Our Client:

Our client is a leading food agent and broker known for their expertise in sourcing and distributing high-quality food products to clients across the region. With a strong network of suppliers and customers, they have established themselves as a trusted partner in the industry.

Role Overview:

As a Technical Account Coordinator, you will play a crucial role in ensuring seamless communication and coordination between the company, suppliers, and customers. Your experience in working for agents and brokers, combined with your technical knowledge of the food industry, will contribute to maintaining strong relationships and supporting the overall business operations.

Responsibilities:

Serve as the primary point of contact for assigned suppliers and customers, managing their accounts and addressing their needs and inquiries.
Coordinate and monitor the entire order process, from product sourcing and pricing negotiations to logistics and delivery, ensuring timely and accurate execution.
Collaborate with suppliers to obtain technical product information, including specifications, certifications, and compliance documents.
Conduct regular quality and compliance checks on incoming and outgoing products, ensuring adherence to food safety regulations and industry standards.
Provide technical support to customers, addressing inquiries related to product specifications, usage, and handling.
Coordinate with internal teams, including sales, logistics, and finance, to ensure smooth order processing and timely resolution of issues.
Prepare and present reports on sales performance, market trends, and customer feedback to identify opportunities and drive business growth.
Stay updated on industry trends, new products, and market developments, sharing relevant information with suppliers and customers.
Build and maintain strong relationships with suppliers and customers, fostering trust, open communication, and long-term partnerships.
Assist in the development and implementation of sales and marketing strategies to promote products and expand market reach.

Qualifications and Skills:

Previous experience working for agents and brokers in the food industry is essential
Strong technical knowledge of food products, including ingredients, specifications, and compliance requirements.
Excellent communication and interpersonal skills to effectively collaborate with suppliers, customers, and internal teams.
Highly organized with strong attention to detail and the ability to manage multiple accounts and projects simultaneously.
Proficient in using Microsoft Office applications, particularly Excel, for data analysis and reporting.
Analytical mindset with the ability to identify trends, interpret data, and make informed recommendations.
Strong problem-solving and decision-making skills to address challenges and resolve issues promptly.
Self-motivated and proactive, with a strong sense of ownership and accountability.
Familiarity with food safety regulations and quality assurance processes.
Degree in Food Science, Business, or a related field is preferred.

Join Our Team:

If you are a detail-oriented professional with experience working for agents and brokers in the food industry, we invite you to apply. Join our client's team and be part of a dynamic organization that values expertise, integrity, and customer satisfaction.