National Account Coordinator, West Midlands
Job Description
National Account Coordinator
Birmingham – Office based
Food Business
Mon – Fri, 9-5
To provide support to the National Accounts department in the day to day management of a wide portfolio of strategic accounts. Acting as the primary point of contact for customer distribution partners, supply chain teams and regional branches to ensure service levels are maintained.
• Processing, confirming and coordinating customer orders
• Liaising with buyers, supply chain departments and logistics providers to ensure customer requirements are met on time in full
• Building direct relationships with key stakeholders at branch level within a national group and leveraging those relationships to improve sales
• Dealing with existing and new customer enquiries both by telephone and email
• Maintaining accurate price lists on ERP system in accordance with contractual pricing and supply periods
• Monitoring departmental debtors and, where necessary, chasing overdue debt
• Providing support with tenders and bid submissions
• Completing supplier set up and new line forms
• Arranging samples and coordinating delivery to customers
• Analysing sales and stock holding data to produce reports for internal and external use
• Updating customer records and online databases
• Organising departmental marketing activity including social media content
• Researching and reporting on market trends and competitor activity
• Working effectively with all other internal departments and relevant external partners as required to ensure departmental KPI’s are met
• Arranging meetings, travel and accommodation
• Identifying and implementing improvements and efficiencies to existing processes
What you need to apply:
• High proficiency in literacy and numeracy
• Strong interpersonal and analytical skills
• Excellent communicator in person, in writing and over the phone
• Ability to work efficiently as part of a team as well as autonomously
• Well organised with a proactive and flexible approach to work
• Effective time management skills, able to multi task and prioritise workload to meet deadlines
• Good attention to detail and ability to produce accurate work under pressure
• Proficient IT skills with in depth working knowledge of all Microsoft Office applications
Ideally would come from a sales support/ sales admin role within manufacturing, distribution or supply chain.
Apply now for more info!