Location: Central Scotland
Job type: Permanent
Customer Services Operative/Order Processor
Your duties and responsibilities include, but are not restricted to the following areas of business.
•Answering incoming calls and support the telesales team as when required
•Liaise with the Sales Representatives on a daily/ weekly basis to understand the customer needs and provide customer feedback.
•Build strong relationships with customers across multiple accounts, providing an excellent customer service experience at every opportunity, through timely responsiveness, courteousness and proactive problem solving
•Complaints management, ensure that all customer complaints are responded to in a timely manner and corrective actions are taken to minimise disruption/ impact. Review the issue raised and identify solutions to mitigate reoccurrence.
•Process sales orders via Lady Lodge, ensuring customer orders are met in line with agreed terms of sale.
•Run 8-week sales report weekly, on a Friday morning. Liaise with dedicated sales rep and follow up on any actions.
•Maintain customer accounts, ensuring that customers are buying products and the right pricings are in place.
•Calling customers from call list
•Selling promotions/Short dated stock
•Dealing with customers in to collect orders
•Any other additional tasks, as and when request by management.