Technical Complaints Officer

Salary: £25K
Sector: Technical
Location: South West England
Job type: Permanent

Job Description

Technical Complaints Officer
Somerset
£22,000-25,000

A fantastic opportunity arises for a Technical Complaints Officer to join food manufacturer based in Somerset.

Monday – Friday / Office Hours

The Role:
• Receiving all customer complaints directly from major multiples/consumers
• Some manual input on to complaints database
• Implementing the investigation with the relevant factories via corrective action reports.
• Taste panel – setting up samples daily, recording results and reporting discrepancies
• Completion of department paperwork
• Customer KPI reports
• Keeping accurate records/filing of completed complaints
• Analysing complaints and reporting to Technical Manager/Head of Technical
• Producing weekly complaints reports for each manufacturing site

The Candidate:
• Excellent Excel knowledge required
• Experience of working in a QA, QC or Customer care function of a food factory and advantage but not necessary
• Good communication skills

If you are currently working within a similar role, and are looking for a fresh challenge please send your CV to Lexi Barratt at lexi@drnewitt.com. Alternatively if you would like to discuss the position further please call on 0131 226 5060
Meet your consultant
Lexi Barratt
lexi@drnewitt.com

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