IT Technical Support Analyst, East Anglia

Salary: Negotiable
Sector: IT & Digital
Location: East Anglia
Job type: Permanent

Job Description

IT Helpdesk Analyst - 1st line/ 2nd line

IT Helpdesk Analyst required to join a growing IT department at a well-established FMCG company in Fakenham. The vacancy has come about due to an internal promotion within the team.

As a Helpdesk Analyst you will have 1- 2 years 1st/2nd line experience in a technical support role.

You will have good working knowledge of Microsoft Windows and Microsoft Office products as well as exposure to Mac operating Systems, Active Directory and hardware and software support experience.

Key duties:
- 1st/2nd line Support - remote and f2f
- User administration
- Systems administration
- Hardware replacement
- Telephony support

This is a fantastic opportunity that offers amazing development opportunities. The company is a big promoter of internal promotion and offers great training programs.

As well as lots of company perks including 25 days holiday, staff discount, free parking and staff training there is also a very competitive salary of up to £22.5k on offer.
Meet your consultant
Emma Crabtree
emma.crabtree@drnewitt.com

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