CRM Systems Manager

Salary: £35K
Sector: IT
Location: West Midlands
Job type: Permanent

Job Description

My client has recently implemented a new Microsoft Dynamics CRM and as a result is looking for a CRM Systems Manager to manage, support and continually improve the implementation of Microsoft Dynamics 365 and Microsoft SharePoint to the companies users through effective liaison and engagement with relevant stakeholders.

Key responsibilities of the role include increasing the utilization of Dynamics 365 and SharePoint through user engagement and providing support and training to staff on an on-going basis to best utilize the systems. This includes continually improving the Dynamics 365 system as the single point of contact for users, whether by phone, email or web portal.

The role will additionally develop, maintain and document standard operating procedures in alignment with the ITIL framework and design and enforce request handling, as well as overseeing the production of suitable work instructions within the team.

Qualifications and competencies
• Degree in relevant subject or equivalent professional experience (ideally 5> years)
• 2-3 Years working with Dynamics 365 including system administration, user support and user training
• ITIL Foundation preferable
• Well-developed communication skills
• Logical thinking and excellent technical problem-solving skills
• Multi-tasking and ability to balance work priorities under pressure

Key skills
• Knowledge/experience of database design
• 2-3 Years working with Dynamics 365 including system administration, user support and user training
• ITIL Foundation preferable
• Good written and verbal communication skills and confidence in dealing with people.
• Problem solving.
• Ability to work as part of a larger team and on an individual basis demonstrating initiative.
• Flexible and pragmatic with a ‘can do’ attitude.
• Full UK driving license and own transport and possible occasional travel to European sites.

Salary is up to £40k + 10% matched pension contributions.

Interviews are taking place early September, please send your CV for immediate consideration to Emma Crabtree.
Meet your consultant
Emma Crabtree
emma.crabtree@drnewitt.com

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