Customer Service Admin, Cheshire

Job Description

Customer Service Administrator

Multi-million £ manufacturer looking for a Customer Service Administrator.

Hybrid working – 3 days home, 2 days site

Hours of work:
Standard hours 08.30 to 17.00 Monday to Friday (1hr for lunch)
On call rota (7 days) – one week in ten weeks, so only 5 times a year essentially (the weekend on call is from home and you get £200 extra per weekend covered)

Responsibilities:

– Receipt, acknowledgement and entry of customer orders into the business
– Work closely with and provide support to the Sales Team providing feedback on customer issues and forecasting data
– Liaise with production planning teams on customer demands, product stock levels and forecasts to ensure the optimum production and stock objectives are met
– Co-ordinate quality issues with the Technical team
– Maintain any spreadsheets that may be required in order to manage transactions and provide essential management information
– Ensure high level of service to customers is maintained in the most cost effective manner
– Co-operate with the Sales Team regarding payment queries, to resolve problems, disputes and proof of delivery queries whilst maintaining a positive relationship with the customer
– Ensure customer relationships are managed professionally with the objectives of retention and growth.
– Maintain, develop and promote a positive corporate image and reputation with customers
– Build and maintain strong working relationships with logistics providers to achieve efficient and cost effective delivery of product
– To work closely with your fellow Customer Service team members to ensure a cohesive approach to the department’s responsibilities
– To manage and plan your duties to achieve agreed objectives. Feedback relevant commercial information relating to customers in an efficient way
– Escalate issues as required, effectively communicate to the department and the rest of the business as required
– Contribute to the development of effective customer service processes and systems
– Liaising with hauliers and other external contacts to ensure departure deadlines

The ideal candidate:

– Customer Service/ Order processing experience for a Manufacturer
– SAP experience
– Polite telephone manner
– Excellent customer service skills

Apply now for more info!